Help Center
Answers to common questions about renting and listing vehicles on JLR Fleetlink.
Booking a Vehicle
How do I book a vehicle?
Browse available vehicles anywhere in the Philippines, open a listing, pick your pickup and return dates and times, then confirm your booking. You'll be asked to verify your driver's license before your first booking.
Why do I need to verify my license before booking?
To keep the platform safe for owners and renters, every customer must upload a driver's license photo and a selfie for admin approval before they can book or list a vehicle. This usually takes less than a day.
Can I cancel a booking?
Yes. Go to My Bookings in your dashboard to view or cancel a pending or approved booking. Once a rental is active, cancellations are handled directly with the vehicle owner.
What areas do you cover?
JLR Fleetlink operates nationwide: owners can list vehicles in any province of Luzon, Visayas, or Mindanao, including Metro Manila. Use the province filter or the Map view on Browse Vehicles to find rentals near you.
Payments
What payment methods are supported?
Bookings and subscriptions can be paid via GCash or card. For GCash, you'll scan a QR code and send the exact amount shown on screen.
Is my payment refundable if I cancel?
Refund eligibility depends on your booking status and how far in advance you cancel. Contact support if you need help with a specific booking.
Listing Your Vehicle (Owners)
How do I list my vehicle?
Go to My Vehicles in your dashboard and add your vehicle details along with 6 required photos (front, back, side, interior, you with the vehicle, and an ownership document). Listings are reviewed before appearing publicly.
Do I need a subscription to list vehicles?
Yes. Go to Become a Provider in your dashboard to choose a plan. Basic is a free trial with up to 5 vehicles; Pro and Premium unlock higher vehicle limits and priority placement.
Can I block out dates when my vehicle isn't available?
Yes. From My Vehicles, use Maintenance Dates on any listing to block a date range — customers won't be able to book your vehicle during that period.
How and when do I get paid?
Your earnings (after the platform commission is deducted) are tracked in the Earnings section of your dashboard, with a full history under Transactions.